raiden Platform Privacy Notice

This page describes what we collect when you use raiden and how we keep that data protected. We at raiden take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or engage with our football markets, live-dealer tables, and slot games, we collect personal information necessary to verify your identity, process payments, and comply with anti-money-laundering regulations.

Our raiden privacy policy outlines what data we collect, how we use it, who we share it with, and your rights regarding your information. We encrypt sensitive data, store it on secure servers, and limit access to authorized personnel only. We do not sell your personal information to third parties for marketing purposes. Your data is used solely to operate raiden, prevent fraud, and meet legal obligations.

We update this privacy notice periodically to reflect changes in our practices or applicable law. We will notify you of material changes via email or in-app notice. Continued use of raiden after an update constitutes acceptance of the revised privacy notice. If you have questions about how we handle your data, contact our English-language support team.

What Data We Collect on raiden

Account and identity information on raiden

When you open an account on raiden, we collect your full name, date of birth, email address, and phone number. We use this information to verify your identity and comply with Know Your Customer (KYC) regulations. We also collect government-issued identification (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or government document dated within three months). These documents are scanned and stored securely on our raiden servers.

We collect your residential address to verify your jurisdiction and ensure raiden services are available in your location. We do not offer our services in jurisdictions where online wagering is prohibited. If we detect that you are accessing raiden from a restricted jurisdiction, we may suspend or close your account. Your address information is also used for anti-money-laundering (AML) compliance and fraud prevention.

Payment and transaction data on raiden

Our raiden platform collects payment information when you deposit or withdraw funds. We record the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the date and time, and the transaction status. We do not store full payment card details; payment processors handle that information securely. We retain transaction records for regulatory compliance and dispute resolution.

We collect data about your account balance, wagers, winnings, and losses. This information is stored in your raiden account ledger and is visible to you at any time. We use this data to calculate payouts, process withdrawals, and detect unusual activity that may indicate fraud or money laundering. Your transaction history is encrypted and accessible only to you and authorized raiden staff.

KYC data

Personal identification and address information collected by raiden to verify your identity and comply with anti-money-laundering regulations.

Transaction records

Deposits, withdrawals, wagers, and payouts recorded on raiden for compliance, dispute resolution, and account reconciliation.

Device and IP data

Information about your device, browser, and internet connection collected by raiden to detect fraud and prevent unauthorized access.

Cookies and session tokens

Small files stored on your device by raiden to maintain your login session and improve user experience.

Device and usage data on raiden

We collect information about the device you use to access raiden: your device type (mobile, tablet, desktop), operating system, browser type, and IP address. We also collect data about how you use raiden: which games you play, how long you spend on each page, which markets you view, and when you log in and out. This information helps us improve raiden's performance, detect technical issues, and prevent fraud.

Our raiden platform uses cookies and session tokens to maintain your login and personalize your experience. Cookies are small files stored on your device that allow raiden to recognize you when you return. You can disable cookies in your browser settings, though some raiden features may not function optimally. We also use analytics tools to understand how users interact with raiden; these tools may collect anonymized usage data.

Communication data on raiden

When you contact our raiden support team via email, chat, or phone, we collect and store your messages and any personal information you provide. We use this data to respond to your inquiry, resolve issues, and improve our customer service. Support conversations may be reviewed by our raiden team to ensure quality and compliance. We retain support records for a reasonable period to handle follow-up questions and disputes.

How We Use and Protect Your Data on raiden

We at raiden use your personal data for the following purposes: to verify your identity and comply with KYC and AML regulations; to process deposits and withdrawals; to calculate payouts and settle wagers; to detect and prevent fraud, money laundering, and unauthorized access; to improve raiden's platform and user experience; to communicate with you about your account, transactions, and support requests; and to comply with legal obligations and regulatory requirements.

Our raiden data is stored on secure servers located in multiple jurisdictions. We use encryption (SSL/TLS) to protect data in transit and at rest. Access to your personal information is restricted to authorized raiden staff who need it to perform their duties. We implement firewalls, intrusion detection, and regular security audits to protect against unauthorized access. However, no security system is completely impenetrable; we cannot guarantee absolute protection against all threats.

We at raiden encrypt your data, limit access to authorized staff, and comply with international data protection standards—your privacy is our responsibility.

Third-party processors and data sharing on raiden

Our raiden platform shares your personal data with third-party service providers who assist us in operating the platform. These include payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), identity verification providers, and compliance consultants. We require all third parties to sign data processing agreements that commit them to protecting your information and using it only for the purposes we specify. We do not sell your data to marketing companies or data brokers.

We may disclose your personal information if required by law, court order, or government request. We may also share data with law enforcement, financial regulators, and anti-money-laundering authorities if we detect suspicious activity or fraud. In such cases, we will comply with applicable legal requirements and, where permitted, notify you of the disclosure.

Your rights regarding your data on raiden

You have the right to access your personal data held by raiden. You can request a copy of your information by contacting our support team. We will provide your data in a portable format within 30 days. You also have the right to correct inaccurate information; if you notice an error in your raiden account details, contact us immediately and we will update it.

You have the right to request deletion of your personal data, subject to legal and regulatory requirements. If you close your raiden account, we will delete your personal information after a retention period necessary for compliance and dispute resolution. You also have the right to object to certain uses of your data, such as marketing communications. We will honor opt-out requests promptly. If you believe we have mishandled your data, you may file a complaint with your local data protection authority.

Data retention and account closure on raiden

We at raiden retain your personal data for as long as your account is active and for a reasonable period afterward to handle disputes, comply with legal obligations, and prevent fraud. Typically, we retain data for five to seven years after account closure, depending on regulatory requirements. Transaction records are retained longer for compliance purposes. You can request deletion of your data after the retention period expires by contacting our support team.

If you close your raiden account, we will return any remaining balance to your registered payment method within five business days. Your personal information will be retained according to our data retention policy. We will not use your data for marketing or other purposes after account closure, except as required by law. If you wish to reopen your account, you must complete the verification process again.

Our raiden commitment to privacy is ongoing. We regularly review our data practices, update our security measures, and comply with evolving data protection laws. If you have questions about our privacy practices or wish to exercise your data rights, contact our English-language support team. We are here to help protect your information and ensure your raiden experience is secure and transparent.